Your Questions Answered

This FAQ page answers your frequently asked questions about COVID-19 testing.

If you can’t find the answer to your question here please contact customer support here
Where can I get tested?

We have several testing locations including at Belfast International Airport (At McCausland Airport Car Parking), in Bridgend (at Carey’s Amusement Car Park) and in Letterkenny at The Clanree Hotel. View our locations here.

What are your opening hours?

We schedule our clinics to suit flight times and demand. The best way to find a suitable time is to go to our booking form here and the drop down menu will display available dates and times for your chosen location or click here to view the hours for each clinic.

How long will the test take?

Our expert medical professionals take your sample with a swab and may required your passport and some additional details.

The process take around five minutes.

Can you explain the difference between the tests?

JACE Medical offers three different types of Covid tests: PCR, Lateral Flow (Antigen) and Antibody.

The PCR and Antigen tests indicate if someone is currently infected with Covid, while the antibody test can be used to detect if someone has previously had the virus.

How much does it cost for a test?

PCR Test is £69

Lateral Flow (Antigen) Test is £25 (Cheapest in Ireland)

Antibody Test is £29

Costs based on a test at one of our clinics.

We also offer great value travel packs which you can view here.

 

Do I still need a test if I am vaccinated?

For most countries, yes, but as rules differ across jurisdictions, please refer to the travel advice for your destination for guidance.

What happens if I test positive?

If you get a positive test result, you are legally required to self-isolate for 10 days from the day your symptoms started. You will be asked by NHS Test and Trace to provide details of anyone who you have been in close contact with. This will not automatically be all of your co-workers, but anyone who meets the definition of a close contact.

I have already had covid. Will I still test positive if I have a PCR test now?

It is possible that remnants of the virus causing COVID-19 infection can still be detected by PCR tests for up to 90 days after infection so you should consider that you may still get a positive result with a PCR test.

Is a test required for my destination?

Regulations differ across juristictions and while JACE Medical can provide testing, you must ensure you are clear on your testing obligations so travel to your destination is smooth.

You can find the government guidance on travel to your destination below:

Northern Ireland

Republic of Ireland

How far in advance of my flight should I get tested?

This could range from 24 to 72 hours before departure depending on your destination.

Regulations are constantly changing, so please refer to the government advice and the testing requirements of your destination. Links provided below:

Northern Ireland

Republic of Ireland

Our tests offer rapid results with PCR back within 24 hours of taking the test and Lateral Flow (Antigen) and Antibody Tests delivering immediate results.

How long will it take to get my results?

Our tests offer rapid results with PCR back within 24 hours of taking the test and Lateral Flow (Antigen) and Antibody Tests delivering immediate results.

Will I get my results back by email?

Yes, you will receive your results to the email address you supply.

Allow 24 hours from when you took the test for your PCR results and you’ll get results for your Lateral Flow (Antigen) test within minutes.

Please make sure your email address is correct and check your junk and/or promotions folder if you don’t see in your inbox.

Is an email on my phone ok or do I need to print the results?

Please refer to the government regulations for your destination regarding the requirements. Here are links to the advice:

Northern Ireland

Republic of Ireland

What information do I need to provide for a Fit To Fly Certificate?

In addition to an email for your group we require the following for each person travelling; name, date of birth, address and passport number.

It is important to make sure all the information you provide is 100% accurate to avoid any issues with entry to your destination.

I'm going on a family holiday do the children need tests?

The COVID‑19 test requirements vary in each destination, so make sure to check the government advice.

 

How does Test To Release work?

JACE Medical are listed as a UKAS recognised provider of the Test-To-Release scheme.

We will provide you with a Booking Reference Number for use in the Passenger Locator Forms.

Day two, five and eight tests can also be performed as required.

You can book home visits or purchase a kit to self test here.

Please note, Day 5 Test to Release is only applicable in England.

 

Can I book for multiple people in the same booking?

For group bookings please email hello@jacemedical.co.uk.

Can I change or cancel my booking?

Change of appointment

Yes please email testing@jacemedical.co.uk and we can change to another time that suits based on availabilty.

Cancellations

We offer a NO QUESTIONS ASKED cancellation policy for all our test appointments if cancelled at least 24 hours before your appointment time.

That enables us to offer the appointment to someone else, but this is not possible when cancelling within 24 hours, hence the need to enforce this policy.

If cancelling outside of the 24 hour window before your test we will refund your registration fee in full.

Refunds

In order to obtain a refund if cancelling in advance of 24 hours before your test please contact us at testing@jacemedical.co.uk and allow us a day to identify and refund your payment. Once your refund has be processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (dictated by your credit card account).

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at testing@jacemedical.co.uk.

Is JACE Medical a UKAS accredited private provider?

JACE Medical is a UKAS accredited private provider listed on the government’s website.

What are my responsibilities as a traveller?

While our customer service team are here to help, it is ultimately your responsibility as the person travelling to ensure you have the correct tests before, during and after travel.

Our liability is limited and so any costs you incur are your responsibility if your travel plans are disrupted.

How can testing help my business?

JACE Medical works with many of Northern Ireland’s leading companies to get them back to work safely. They administer over 20,000 tests each week and are trusted by Intel, Northern Ireland Electricity, ESB, engie, E+I Engineering, Smurfit Kappa, Exyte, Aurivo and many more.

JACE Medical’s testing team are expert medical professionals who specialise in covid testing. They can ensure the most accurate results and a more precise understanding of the level of covid in the workplace.

An outbreak of covid in a business is incredibly damaging. It can have a severe impact on the workforce, halting production at a significant cost. Companies have trusted JACE Medical to prevent such an outbreak and if one does occur, to put protocols in place to minimise its impact.

With expert support, they can address any concerns about testing and offer 24/7 medical advice. This helps to allay the fears of the staff and the business owner in the event that a positive test occurs.

If you would like information on how JACE Medical can help your business email hello@jacemedical.co.uk.